Terms and Conditions
• These Terms of Service shall be effective from July 21, 2023.
Article 1 (Purpose)
These Terms and Conditions aim to define the rights and obligations regarding the use of online
marketplace intermediary services and online marketplace services provided by Cargoshuttle Co., Ltd.
(hereinafter referred to as the "Company") between the Company and the members using the services.
Article 2 (Definitions)
The definitions of terms used in this agreement are as follows, and the interpretation of terms not
defined herein shall be governed by relevant laws and separate guidelines provided within the
service application:
a. "Service" refers to online marketplace intermediary services, online marketplace services,
participating in communities, fan voting, and other services provided by the Company, allowing
members who have agreed to the membership terms and conditions to access the electronic system and
engage in online transactions.
b. "Site" refers to a virtual store (https://www.giftifan.com) operated by the Company, which uses
computer and information communication facilities to provide goods, services, or other offerings to
members for transactions. This includes the website, mobile web, and applications operated by the
Company.
c. “Users” refers to a user who downloads the company’s application program, agrees to these terms,
enters into a service contract, and properly joins the service.
d. "Item Store" refers to a space where members can purchase goods. It is an online shopping mall
operated by the Company.
e. "Goods" refers to online goods used in app and details regarding expiration dates and
restrictions will be displayed on the service screen.
f. “User information” refers to necessary information (nickname, email) required to maintain the
quality of the service.
Article 3 (Effect of Terms and Conditions)
The Company may establish separate policies, including individual policies (hereinafter referred to
as "Policies"), to supplement and operate detailed matters not provided for in these Terms and
Conditions. The Company will publish such Policies through the website. The Policies constitute a
part of the service agreement (hereinafter referred to as the "Service Agreement") along with these
Terms and Conditions. The Member's agreement to these Terms and Conditions and Policies shall have
the same effect as signing the Service Agreement.
The Company may separately establish terms and conditions (hereinafter referred to as "Individual
Terms and Conditions") for specific services. If a Member agrees to the Individual Terms and
Conditions, they will constitute a part of the Service Agreement. In the event of any conflict
between the Individual Terms and Conditions and these Terms and Conditions, the Individual Terms and
Conditions shall prevail.
Article 4 (Publication and Amendment of Terms and Conditions)
The Company shall publish the contents of these Terms and Conditions through the website to ensure
that Members can easily access them.
The Company may amend these Terms and Conditions and Policies within the scope not violating related
laws and regulations. In such cases, the Company will announce the amended content and the effective
date through the website, starting from 7 days prior to the effective date until the day before the
effective date. However, if the proposed changes are unfavorable to Members, the amended Terms and
Conditions and Policies will be announced from 30 days prior to the effective date until the
effective date.
In cases where it is difficult to provide notice as prescribed in the main text due to urgent and
unavoidable circumstances, such as changes to these Terms and Conditions or Policies due to changes
in relevant laws and regulations, the Company will publish the amended Terms and Conditions or
Policies before the effective date through the same method as described in Clause 2.
If a Member does not agree to the amended Terms and Conditions or Policies, they may express their
refusal before the effective date and terminate the service agreement based on these Terms and
Conditions and Policies.
If the Company announces or notifies the amended Terms and Conditions or Policies in accordance with
Clause 2, and the Member does not express their intention before the effective date, their intention
will be deemed as having been expressed and they will be considered to have agreed to the amended
Terms and Conditions or Policies.
The Company shall make the content of these Terms and Conditions, as well as its trade name, the
name of its representative, business address, telephone number, email address, and business
registration number, easily accessible to Members by posting them on the initial service screen of
the website. The Company shall ensure that Members can easily access and review these Terms and
Conditions, provided that the specific details of the Terms and Conditions may be made accessible to
Members through linked screens within the website.
Article 5 (Provision and Suspension of Service)
The types of services provided by the Company in accordance with these Terms and Conditions are as
follows:
Online commerce service and other associated services.
Online commerce intermediation service and other associated services.
Supplementary services necessary for the provision of the above services or related to them.
The service is generally available 24 hours a day, 365 days a year. However, in the event of
business or technical difficulties, technical improvements, or temporary service interruptions, or
limitations on the service hours for transfer services, the Company will provide notice of such
changes through the website.
Notwithstanding the provisions of Clause 2, the Company may divide the service into specific ranges
and specify separate operating hours for each range. In such cases, the details will be announced
through the website.
In the event that the Company is unable to provide the service due to a change in business category,
termination or abandonment of business, closure of the Company, merger, division, transfer of
business, or any other reason, the Company will comply with applicable laws and regulations. Unless
otherwise provided by applicable laws and regulations, no separate compensation will be provided to
Members in such cases.
Article 6 (Use of Service)
Members must comply with these Terms and Conditions and any notices provided by the Company on the
service screen. Members are solely responsible for any damages arising from violations or
non-compliance with these Terms and Conditions and the provided notices.
In the event of a dispute with the Company or other members, members must make sincere efforts to
resolve the dispute. If the member's lack of good faith in dispute resolution causes damages to the
Company or third parties, the member shall bear full responsibility for such damages.
The Company may verify whether a member has proper authorization to use the payment method used for
a transaction and may suspend the transaction until such verification is completed.
The Company manages various facilities and data to ensure the safe provision of services to members
and verifies whether the services are being used in accordance with their intended purpose. If it is
confirmed that a member has violated the intended purpose of the service, the Company may request an
explanation from the member and take necessary measures such as canceling purchases (including
pre-orders).
If a minor purchases goods or services through the site without the consent of their legal guardian,
the minor or legal guardian may cancel the contract.
Article 7 (Company's Obligations)
The Company shall make its best efforts to continuously and stably provide services in accordance
with these Terms and Conditions and shall not engage in any acts prohibited by these Terms and
Conditions, related laws, or public order and morals.
The Company shall not provide a third party with any member's information known to the Company
without the member's consent, except as required by these Terms and Conditions.
The Company shall establish and maintain a security system to protect the personal information
(including credit information) of members and ensure their safe use of the service. The Company
shall disclose and comply with its privacy policy.
The Company shall not send commercial electronic emails, app push notifications, or any other
promotional materials for profit purposes without the member's consent.
If a member's opinion or complaint is objectively recognized as valid, the Company shall make
efforts to resolve the complaint and provide a prompt response. If prompt handling is difficult, the
Company shall post the reasons and processing schedule on the service screen or notify the member by
email or other electronic means.
Article 8 (Member's Obligations)
Members shall comply with the Company's terms and conditions, regulations, service policies, usage
guidelines, and applicable laws, and shall not engage in any activities that interfere with the
Company's operations.
Members shall not engage in the following actions:
Engaging in direct transactions (referred to as "direct trading") among members without utilizing
the services provided by the Company or inducing others to do so.
Engaging in fraudulent activities or engaging in transactions that do not conform to common trade
practices, such as disrupting the activities of the Company or other members or taking unfair
advantage through the use of the site.
Engaging in abnormal payment practices, in violation of the "Specialized Credit Financial Business
Act," the "Act on Promotion of Information and Communications Network Utilization and Information
Protection, etc.," and other relevant laws.
Using the services in an abnormal manner or accessing the Company's information processing system in
an unauthorized manner, contrary to the prescribed methods of service usage provided by the Company.
Engaging in unreasonable requests or actions unrelated to the services provided by the Company, or
engaging in actions that disrupt the Company's business, violate public order, or go against proper
social conduct.
Engaging in any act that infringes upon or poses a risk of infringing upon the rights of the Company
or third parties or threatens the order of commercial transactions.
In the event of a member's violation of the provisions of Paragraph 2, the Company may take the
following measures: termination of the usage agreement, confiscation of goods, restriction of member
qualifications, cancellation or suspension of card payments, and other legal actions in civil and
criminal proceedings. The Company may also take the same or similar measures through the payment
gateway company or other contracted parties with the Company.
Article 9 (Goods)
Goods is online goods used in app and details regarding expiration dates and restrictions will be
displayed on the service screen. The price of goods may be subject to change based on exchange rates
or the Company's service policies.
Goods that have been purchased and have elapsed 7 days cannot be canceled or refunded, and they will
expire upon the expiration of their validity period or in the event of loss of membership
qualification.
Goods cannot be transferred to others unless otherwise specified by the Company, and they cannot be
used for illicit purposes or unauthorized uses. In the event of a violation, the Company may
invalidate the goods and restrict or terminate the member's qualifications.
If it is confirmed that a member has acquired goods through illegitimate means, the Company may
revoke the goods and take legal actions, including the loss of membership qualifications and civil
or criminal proceedings.
Article 10 (Ownership of Rights, etc.)
Rights related to the services provided by the Company (including copyrights to data, software, and
postings) belong to the Company.
Article 11 (Company's Disclaimer)
The truthfulness, accuracy, reliability, and utilization of information, materials, and facts posted
by the user on the app, as well as any consequences arising from the use of such posted materials.
Disputes between members or between members and third parties arising from the use of the service as
an intermediary.
Legal disputes, responsibilities, and disadvantages that may arise in relation to members who have
participated in the app if the user arbitrarily changes the prohibited modifications or fails to
notify the changed content.
All consequences, disadvantages, and legal responsibilities arising from discrepancies between the
original contents stated by the user in the app and the requested service content provided to the
Company.
The Company shall not be held liable for damages arising from the following circumstances, unless it
is attributable to the Company's intentional or gross negligence:
Service restrictions or suspensions carried out in accordance with Article 6, Clause 2 of these
Terms and Conditions or subordinate policies delegated by these Terms and Conditions.
Damages caused by the member's provision of incomplete personal information, or failure to update
the required information in accordance with these Terms and Conditions.
Damages incurred by members or third parties due to the member's intentional or negligent acts in
accessing or using the service.
Damages incurred by members due to natural disasters, war, civil unrest, or other force majeure
events.
Article 12 (Dispute Resolution)
The Company operates a customer center to reasonably and smoothly resolve disputes among members.
Members must participate in the dispute resolution process in good faith based on the principles of
fairness.
Article 13 (Governing Law and Jurisdiction)
The governing law for the Service Agreement is the laws of the Republic of Korea.
Any disputes or lawsuits arising between the Company and members regarding the Service Agreement
shall be resolved in the competent court under the Civil Procedure Act.
Article 14 (Definition of Store Terms)
The definitions of terms used in this chapter shall have the meanings defined in other sections of
these terms and in accordance with general trading practices.
Article 15 (Purchase Application)
Members may apply for a purchase through methods similar to or as provided in these terms and
conditions. The Company shall provide the following information in an easily understandable manner
when a user applies for a purchase:
Searching and selecting products or items
Inputting the recipient's name, address, telephone number, email address (or mobile phone number)
(For delivery addresses outside of Korea, it must be written in English.)
Confirmation of product description, restrictions on services, and costs such as delivery fees or
installation fees
Confirmation of the purchase application for the goods or items and agreement to the Company's
verification
The Company may reject the purchase application in the following cases:
If there is false, omitted, or incorrect information in the application.
If a minor purchases goods or services prohibited by the Youth Protection Act, such as tobacco or
alcohol.
If accepting the purchase application would significantly hinder the Company's technological
capabilities, the user bears full responsibility and disadvantages for the information provided in
relation to the payment of the purchase price and any associated liability.
Article 16 (Purchase Cancellation)
Members may cancel a purchase until the product has been shipped. If the shipment has been
processed, the cancellation will be processed through the return procedure rather than cancellation.
If a member has completed the payment and the product is in the preparation stage, the cancellation
request will be processed immediately, unless there are special circumstances.
If a cancellation is requested while the product is in the waiting or delivery status and the
product has already been shipped, the member will generally be responsible for the round-trip
shipping cost of the shipped product. The cancellation will be processed through the return
procedure rather than cancellation.
Refunds for purchase cancellations will be made as soon as the cancellation process is completed.
If a discount coupon was used during payment, the use of the coupon will be canceled. However, if
the coupon has expired, it will be voided immediately upon refund.
Article 17 (Delivery and Transaction Completion)
A member must express their intention to confirm the purchase, exchange, or return to the company
within a certain period (7 days) from the completion of the delivery of the purchased product or
item.
If a member does not express their intention to confirm the purchase, exchange, or return within the
designated period specified in Clause 1, the company may consider that the member has expressed
their intention to automatically confirm the purchase, and proceed with automatic purchase
confirmation for the transaction.
Article 18 (Right of Withdrawal, etc.)
A user who has entered into a contract with the company for the purchase of goods or products may
apply for a return or exchange within 7 days from the date of receiving the goods or products, in
accordance with the relevant laws such as the Electronic Commerce Act. However, if there are
specific provisions regarding withdrawal of subscription in the Electronic Commerce Act, those
provisions shall apply.
Notwithstanding Clause 1, a member may not request a return or exchange under the following
circumstances :
• If the goods or products are lost or damaged due to the member's responsibility (excluding cases
where the packaging is damaged to check the contents of the goods or products).
• If the value of the goods or products has significantly decreased due to the member's use or
partial consumption.
• If the value of the goods or products has significantly decreased to the extent that resale is
difficult due to the passage of time.
• If the packaging of replicable goods or products has been damaged.
• If the provision of services or digital contents referred to in Article 2, Subparagraph 5 of the
"Basic Act on the Promotion of Cultural Industry" has commenced (except for cases where the contract
consists of divisible services or divisible digital contents that have not yet commenced).
• If there is a significant loss that cannot be recovered by the maker in the event of withdrawal of
subscription, etc. for goods or products that are individually produced according to the order, and
if the user has been separately notified of this fact and obtained the user's written consent
(including electronic documents) regarding the transaction in advance.
• If there are other reasons for return restriction according to relevant laws.
Notwithstanding Clause 1 and Clause 2, if the content of the goods or products differs from the
indicated/advertised content or the contract is not fulfilled as agreed, a member may apply for a
return or exchange within 3 months from the date of receiving the goods or products, or within 30
days from the date the member becomes aware of the fact.
If a member applies for an exchange according to Clause 1 or Clause 3, but the company does not have
the stock of the requested item for exchange, the member cannot receive an exchange for the goods or
products. In this case, the maker may process the exchange request as a return after confirming the
user's intention.
The shipping fee and other costs required for return or exchange shall be borne by the party at
fault. However, in the case of return or exchange due to defects or mis delivery of the goods or
products, the company shall bear the cost. In the case of return or exchange due to the member's
simple change of mind, the member shall bear the cost.
If the company rejects a member's request for return or exchange, the corresponding order will be
automatically converted to a purchase confirmation.
Article 19 (Usage Restriction Measures)
To ensure a pleasant and safe experience for members using GIFTIFAN, we have implemented measures to
restrict the usage of members who violate our terms and policies through reported activities.
The following activities may result in usage restriction measures:
• Sending or posting explicit content, illegal gambling site promotions
• Sharing illegal recordings, false videos, or child exploitation materials
• Disclosing or infringing upon others' personal information and rights
• Hijacking others' accounts
• Engaging in defamation, verbal abuse, or sharing unverifiable information about others
• Other exceptional circumstances.
If usage restriction measures are applied, you may experience inconvenience in the following aspects
of service usage.
: Limited or restricted access to certain features or the entire GIFTIFAN service.
If user receive usage restriction measure, contact our customer support center and get the
information on the reason for the measure and how to resolve any inconvenience.